Privacy Policy
We ask for the least amount of information needed to help with your home project — and we treat it the way we'd want ours treated.
Effective date: August 2, 2026
Vecino is a consumer-facing home improvement brand operated by Luminity Studio LLC.
This Privacy Policy explains how we collect, use, and protect information collected through vecinohome.com.
Information We Collect
We collect the information you choose to give us when you request an estimate, submit a form, call or text us, or otherwise contact us. This typically includes your first and last name, phone number, email address, property address, city, ZIP code, project type, and any details you share about your home.
We also collect limited technical information automatically, such as your IP address, browser type, device type, referring page, and the pages you view on vecinohome.com.
How We Use Information
We use the information we collect to:
- Schedule and confirm your free estimate
- Answer questions and provide customer support
- Present pricing and financing options from third-party lending partners
- Send appointment reminders and project updates
- Improve our website, services, and communications
- Comply with legal, tax, and licensing obligations
Cookies
We use cookies and similar technologies to keep the site working correctly, remember your preferences, and understand how the site is used. Most browsers let you refuse or delete cookies. Disabling cookies may affect how parts of the site function.
Analytics
We use privacy-conscious analytics tools to measure aggregate site traffic and understand which pages homeowners find useful. Analytics data is used in aggregate and is not used to make decisions about individuals.
Third-Party Providers
We share information only with the service providers and licensed professionals needed to fulfill your request. These may include our customer relationship and messaging platform, scheduling and communication tools, analytics providers, third-party lending partners, and the licensed installation professionals assigned to your project.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
SMS Communications
If you provide your phone number and give consent, you may receive text messages from Vecino, operated by Luminity Studio LLC. Messages may include:
- Appointment reminders
- Estimate updates
- Customer support
- Project updates
- Promotional messages (if consented)
Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance. Consent is not a condition of purchase.
SMS Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services necessary to deliver SMS communications.
All other categories of personal information exclude text messaging originator opt-in data and consent.
California Privacy Rights
California residents have the right to know what personal information we collect, how we use it, and who we share it with; to request a copy of that information; to request deletion or correction; and to not be discriminated against for exercising these rights. We do not sell personal information. To make a request, contact us using the details below. We may need to verify your identity before responding.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information you share with us, including encrypted transmission and access controls limiting who can view homeowner records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.